PokerPages
Freeplay Poker Cardroom
PokerSchool Online Software FAQs
Providing outstanding support to our players is our top priority, which is
why we provide these Frequently Asked Questions (FAQs) for you to scan whenever
you have questions. Both PokerPages and PokerSchool Online share the same software.
However, within the the software there is an exclusive section for PokerSchool
Online members only.
If the FAQ's don't answer your question, please use our Live
Help, or email support:
PokerPages: support@pokerpages.com
PokerSchoolOnline: support@pokerschoolonline.com
Download Software & Register
PokerPages -Freeplay
PokerSchool Online - Membership Only
General
Login & Personal Information
Game Play
Tournaments
Observe vs. Play Poker
Technical: Hardware & Software Admin
Disconnects
PokerSchool Online
What is Poker School Online?
PokerSchool Online features
multi media lessons, tutorials and reference materials for the a player levels
in addition to tournament practice play with real competition. Sponsorships
to real tournaments are awarded to top PSO students. The teaching members
recieve at PSO has turned many beginning poker players into winning players
online & in real b&m casinos. You will certainly get your money's worth.
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How does PokerSchool create real competition
with play-money?
Leagues are used to create a fierce level of competion. Be a top player
in a league, and you'll have the chance to play in one of our special tournaments
that award Sponsorship points. These are points that can be redeemed for real
tournament buy-ins. Some conditions apply.
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What happens if a player runs out of bankroll money?
Players will be able to "refill" their bankrolls with an amount determined
by the player’s overall ranking when their bank roll falls below the minimum
tournament buy in amount. In the long run it will be to their disadvantage
to have to continually refill their bankroll, as the player will not have
the ability to play in the higher buy in tournaments.
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How much does Poker School Online cost?
$14.95 monthly or $149.95 annually
The PokerPages area of the software is free for everyone to play.
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General
· What Age do I have to be to join
and play on the Software?
You must be the legal age of majority in your jurisdiction or at least 18
years of age (whichever is greater). No persons under this age limit are permitted
to use the Software.
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· I would like to play under different
names; can I have more than one account?
Users may only have one Account at the same site at any time, which is part
of preventing Collusion. BUT- you can play at up to three games at the same
time using that one account.
That said, you can have a separate account at PokerPages, PokerSchool and
BugsysClub but not more than one account at each site at the same time. Players
with more than one account on a site will be asked to keep only one account,
or if they are abusive may be asked to terminate all accounts.
The software will only allow you to play under one username per computer.
You must log out of the software and log in again with another username if
you want to use another username. If you attempt to launch a second instance
of the program and login, you will be logged off of the first instance of
the program.
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· Can my friend and I play at the
same table?
In Ring Games and Satellites you can choose your table, so you can play with
your friends. At tournaments players are randomly seated at tables, so you
cannot be assured of sitting at the same table. If 2 people frequently sit
at the same table with abnormal win rates, our collusion detection will trigger
an investigation.
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· Can I play at more than one table
at the same time?
Certainly. You are welcome to play at up to three different games' tables
at the same time using your one account.
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· Can I use a language other than
English when chatting at the table?
We welcome players from around the world, and are aware that for many people
English is not their first language. However, at this time our policy only
allows for English to be spoken at the tables.
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· What are the 3 Tabs for on the
Lobby of the Poker Software?
The Tabs at the top of the Lobby Screen are for 3 sites you can play on from
within the Poker Software, for your convenience.
Each site offers different promotions and has a distinct focus:
- PokerPages:
Play-Money Tournaments and Satellites. Free for
all users.
- PokerSchoolOnline:
Designed to improve your Poker Play through tutorials, articles, tests and
Play-Money Tournaments, Leagues and Ring Games, with rankings to track your
progress. Membership required.
- BugsysClub:
Real-Money Ring Games, Tournaments, Leagues & Heads-Up & Play-Money
Ring Games. Play with Real Money.
You can even use the same UserName and Password across all 3 sites if you
want to. So once you register at each site, you can access any of the 3 sites
using the same Poker Software.
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Download Software & Register
· How do I Download the Poker
Software and Register?
Detailed Instructions &
Details for Windows Users
Detailed Instructions
& Details for Mac Users
Once you have downloaded the software, you can register by choosing one
of the options on the login screen. Details for each are below:
- PokerPages:
Play-Money Tournaments and Satellites. Free for
all users.
- PokerSchoolOnline:
Designed to improve your Poker Play through tutorials, articles, tests and
Play-Money Tournaments, Leagues and Ring Games, with rankings to track your
progress. Membership required.
- BugsysClub:
Real-Money Ring Games, Tournaments, Leagues & Heads-Up & Play-Money
Ring Games. Play with Real Money.
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· How do I Launch the Poker Software
to Play on it? -Windows
PokerPages & PokerSchoolOnline Players: To launch the Poker software,
double click on the icon that says 'PokerPages Software' on your desktop.
Or, click on 'PokerPages Software' in your Start/Programs menu.
If you cannot find the icon on your desktop or the 'PokerPages Software'
in your Start/Programs menu, then look for the installer executable file on
your desktop (called PPSsetup.exe for PokerPages & PokerSchoolOnline).
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· Recommended
Configuration for the PC/Windows
- Minimum Configuration is any model or brand PC with:
96 megabytes of memory (RAM)
a Pentium/AMD class processor with a speed of at least 266 Megahertz
running Windows 98* or higher
with a dial-up modem speed of at least 52 kbps.
- Better Configuration. Your experience will be most
enjoyable if you use any model or brand PC configuration with at least:
128 megabytes of memory (RAM)
A Pentium/AMD class processor
Processor speed must be at least 500 Megahertz
Windows 98* or higher
Cable-modem or DSL connection.
Compatible Internet browsers AOL, Netscape
Navigator version 4.8 or higher, Microsoft
Internet Explorer version 5.5 or higher, Mozilla
1.2 or higher, and Opera 7.02 or
higher.
We don't officially support Windows 95 since it doesn't have the known version
of Java that the software needs on it. If that is the only operating system
you have, you can try it- it will probably work.
· Recommended
Configuration for the Mac
- Apple Mac OS X version 10.1 or higher
Macintosh with a 400MHz or faster PowerPC G3, G4, or G5 processor
(includes iMac, eMac, and iBook computers)
At least 128MB of physical RAM
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· How to find out my PC's configuration
-Windows
Use your mouse button to right click on the 'My Computer' icon on your desktop.
This opens a menu. Scroll down and click on 'Properties' at the bottom of
the menu. A new screen opens. The Operating System will be reported towards
the top of this new screen. The RAM and Processor speed is reported towards
the bottom of this new screen.
You can also discover your computer's processor speed by turning off your
machine and then starting it up again. While the machine "boots up"
you will see multiple lines of DOS code flashing briefly over a black background.
Often, you will see "processor speed" appear for a few seconds,
with a value in MHz.
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· I've downloaded the installer
file: PPSsetup.exe/BugsysClub.exe but now I can't find it. -Windows
If you are having a problem finding the installer file you downloaded, go
to your start menu at the bottom left of your screen. Click 'Start', then
look for 'Search or 'Find' Command. Select to look for 'Files or Folders...'.
A new window will open. In this window, type on the 'name of file' line either
PPSsetup.exe if you are a PokerSchoolOnline or PokerPages player OR BugsysClub.exe
if you are a BugsysClub player. If you have the option, make sure that the
'Look in' line is set for 'My Computer' and the 'Include Subfolders' box near
the bottom is checked.
Now click the find or search button and wait for the computer to find the
installer file. Once the file has been found in the list of found files, double
click on it to launch it and install the software.
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· After I double click on
the PPSsetup.exe/BugsysClub.exe nothing happens. What should I do? -Windows
You may already have installed the Poker Software. If so, you are ready to
play! Check in either of these 2 places to see whether you have already installed
the Poker Software:
1. Look for the (PokerPages/PokerSchoolOnline) or (BugsysClub) icon on your
desktop.
2. Look on your Start/Program menu to see if 'PokerPages Software' is listed.
If you didn't find either of the above, then you need to download the software
installer executable again. Just click on the one you need immediately below.
If it asks you if you want to overwrite the old one, answer 'yes'.
PokerPages/PokerSchoolOnline Software- Click
Here to Download PSO/PP
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Login & Personal Information
· Forgot my UserName, what should
I do?
If you don't remember your UserName, just email support (below). Please include
your real name, address and other identifying info in the email, as this is
the only way to identify this is your account. We will likely ask you other
questions about your account too.
If PokerPages: email support@pokerpages.com
If PokerSchoolOnline: email support@pokerschoolonline.com
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· Forgot my Password, what should
I do?
Currently our password retrieval system is unavailable. It will be back
online within a few days. In the mean time, we ask users to contact our support
staff for password help.
If PokerPages: email support@pokerpages.com
If PokerSchoolOnline: email support@pokerschoolonline.com
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· Are UserNames & Passwords case
sensitive?
Only your Password is case sensitive, so be sure to record it as you originally
entered it during registration.
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· Can I Change my UserName or Password?
Your UserName cannot be changed as it is the one item unique to your account.
But, you can change your Password.
If you use the same UserName across BugsysClub, PokerSchoolOnline and PokerPages,
changing your Password on any one of them will update the Password in all
3 sites' accounts. Here's how to change it:
Launch the software. Once you login, go to the Requests
link at the very top of the software and scroll to Change Password.
If you are having difficulty changing your password, please email: support@pokerpages.com
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· My email Changed - what should
I do, how do I update it?
In PokerSchoolOnline: Go to the website at www.pokerschoolonline.com and
Sign-In. Your Member page appears. In the lower right of the page, click on
the title 'Update Information'. Click on 'Update Email Address' on the page
that next appears. Enter your new email address then click the Update button.
In PokerPages: please send any updates to support@pokerpages.com
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· My Credit Card Changed -
what should I do, how do I update it?
In PokerSchoolOnline: To update your credit card, go to the website at www.pokerschoolonline.com
and Sign-In. Your Member page appears. In the lower right of the page, click
on the title 'Update Information'. Click on 'Update Credit Card Information'
on the page that next appears. Enter your new card information, then click
the Update button to save it.
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· My Address Changed- how can
I update it?
In PokerSchoolOnline: Go to the website at www.pokerschoolonline.com and
Sign-In. Your Member page appears. In the lower right of the page, click on
the title 'Update Information'. Click on 'Update Email Address' on the page
that next appears. Enter your new email address then click the Update button.
In PokerPages: please send any updates to support@pokerpages.com
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· How do I update my User Profile
photo and description?
In PokerSchoolOnline: Go to the website at www.pokerschoolonline.com and
Sign-In. Your Member page appears. At the top of the page click 'Profiles'.
Just under the alphabet, click on 'edit your own profile'. Add or change your
information and photo, then click on 'Change Profile'.
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Game Play
· What Types of Poker Games can I
play in?
Hold'em, Omaha, Omaha Hi-lo, 7-Card Stud and 7-Card Stud Hi-lo are available
to play.
Hold'em is offered in Limit, Pot Limit and No-Limit forms, while Omaha, Omaha
Hi/Lo, 7-Card Stud and 7-Card Stud Hi/Lo are offered in Limit and Pot Limit
forms.
All the games listed above are available in the following formats:
Ring Games
Single-Table Satellites
Multi-Table Tournaments
Heads-up
Some Heads-up games may be available only by request
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· When can I register for a Game?
Ring Games and Satellites are continually spawned. So as
soon as 2 players have registered to play a Ring Game or 10 players are at
a Satellite, the Game begins.
Tournaments are listed in the Lobby 24 hours before their
start time (click on it and you will see the registration details). Most tournaments
are open for registration 1 hour before their start time. But tournament registration
times can vary, so be sure to check.
Once you've registered for a tournament, your spot is reserved- you're free
to play in other games. As soon as the tournament begins, you are randomly
assigned to and seated at a table- even if you're not online.
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· How do I Select the Type of Poker
Game to Play in?
You can scroll through all the games shown on the Lobby, and/or click on
the tab at the top of the listings to show only the game type that is of interest
to you.
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· Where do I see what the minimum
buy-in of a game is?
Tournaments: The buy-in amounts (when required) for tournaments
are identified on the same line as the Game listing in the Lobby. They are
also described on the Tournament Info Page.
Ring Games: The minimum and maximum amount of buy-ins (if
any) are displayed on the Side Panel (to right of Game listings). Ring game
stakes are listed in the lobby.
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· Can I Select which Table I want
to be Seated at?
You can select the table and seat at which to play only in Ring Games. But
in Multi-Table Tournaments and Satellites, you cannot- you are randomly assigned
the table and seat.
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· Can I Play More Than One Table
at the Same Time?
We recommend that you play no more than three different games. But you cannot
be seated at different tables in a single Tournament, because of the collusion
that might occur as the tables collapse.
So, for example, you can play in one Tournament and 2 Ring Games at the same
time, or a Satellite and 2 different Tournaments at the same time.
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· Need More Time- What should I do
if I Need More Time to make a difficult decision?
In a tournament, a player is allowed 20 seconds to act when it is their turn.
The last ten seconds are counted down.
In ring games, a player is allowed 25 seconds to act. The last fifteen seconds
are counted down.
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· What happens to my hand
if I cannot return back in Time after a Disconnect??
It depends on the game you are playing.
TOURNAMENT OR SATELLITE: If playing a Tournament or Satellite and you time
out, you will lose the current pot then continue to be anted away until you
have no more chips.
RING GAME: If playing a Ring Game and you cannot return in time you are deemed
to be all-in for the current amount of chips in the pot. If you have already
used your one per day all-in protection, your hand will either be checked
or folded if someone bets into them. If you are still not able to reconnect,
after ten minutes, you will be removed from the table and your remaining chips
will be returned to your account.
Players who try to use the all-in due to disconnection rule to gain an unfair
advantage will have their account terminated.
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· Wait list- The game I wish
to join is Full. What should I do?
Wait lists are shown in the software lobby, as well as on the tournament
info screen for multi-table tournaments. If you are already on the wait list,
in the lobby, the wait list is shown in order and will specifically say:
"All seats full. You are player X of X on the waiting list."
If you wish to join the Wait List, Click on the 'Join Event' button in the
lobby. If the table is already full, you will automatically be added to the
waiting list. You can go back to view the Wait List in the Lobby to see that
your name is there.
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· Empty Table- can I sit down at
an empty table?
Certainly. In Ring Games and Satellites you are very welcome to sit at an
empty table. As soon as 2 players join a Ring Game or 10 players join a Satellite,
the Game begins.
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· Out of Chips- If I run out of
chips at the table how can I get more?
When playing a Ring Game or Heads Up, click on the 'Get Chips' button on
the far right side of the table screen. Then decide whether to bring more
chips from your account into the game. You can get new chips at any time.
However, if you get them during a hand, they will only be added to your stack
at the end of the hand.
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· Chat- How do I chat with other
players at the table?
There is a chat screen to the right of the table where you can see what chat
exchange has happened between players and observers. Below the chat screen
is a small single line field where you can enter text that you wish to add
to the chat stream. Read more about Chat in Getting
Started: Results & Chat Panel
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· Turn Off Observer Chat-
How do I turn off all observer's chat, so I only see the chat of players at
my table?
Right click anywhere on the table for a menu that will allow you to turn
on or off Player or Observer Chat. If the Player chat box is checked and the
Observer Chat box is not checked, then you will see only Chat from Players
at your table.
At the top of the chat screen is a drop down menu. When you click on the
drop down box, you can filter chat using any of the options listed there by
clicking on them, such as: Quiet, Chat, Results & Chat, Results Only,
Play & Chat, Play Only, or Everything.
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· Can I just Observe a game?
Certainly. In the Lobby, after you highlight the game you wish to observe,
look at the bottom of the Lobby Screen. You will see a number of options.
Near the left is the 'Observe Table'. Click on it and you will be taken to
the game as an observer.
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· Hand Log- How do I get a History
of the Hands I have Played?
You can get a hand history by clicking the hand history button on the lower
right hand corner of the poker table screen. Your email must be up to date
in our database in order to use this feature.
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· Abuse- What should I do if someone
is abusive?
If after you ask them more than once to stop their abuse and they continue,
you are encouraged to immediately report the abusive person's UserName, Table
number and Hand number to the Cardroom Manager on duty by using one of the
email addresses below. The Cardroom Manager will look at the chat log and
take appropriate action.
PokerPages, send to abuse@pokerpages.com
PokerSchoolOnline, send to abuse@pokerschoolonline.com
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· What Integrity (RNG, Shuffling
of Cards…) do you employ?
We use the widely acclaimed Mersenne Twister PRNG and the incremental Knuth
shuffle (with a range function that is free of bias) so you are guaranteed
that you will receive a 'true' shuffle for any given hand.
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· How do I start playing for Free
right now?
Play money games are available on our free software (in addition to Real
Money Games). Click here for Download instructions.
· What are Poker Dollars?
(PokerPages Free Play only)
Play free tournaments online to win PokerPages Poker Dollars and be rewarded
for your online Poker Tournament skill. The top 3 monthly ranked players receive
respectively 3, 2, and 1 months towards membership fees for PokerSchool Online.
Click
Here to read more
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· Is it really FREE to play
at the Play-Money tables?
PokerPages: It sure is Free. Not only does it cost you
nothing to play, but at PokerPages you can play in the many freeroll tournaments
for free membership to the first totally online Poker School: PokerSchoolOnline.com
when you play in PokerPages free-rolls.
· How many Play-Money chips
do you get?
PokerPages: When you first open your PokerPages FREE account
you get $1,000 Play-Money chips deposited into your Play-Money account.
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· If I run out of Play-Money
chips, how can I get more?
Once you are in the software you can click on the 'Cashier' button on the bottom
of the PSO or PokerSchool Online lobby or table. Instructions on refills will
then be displayed.
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· What Promotions are offered
in the free Play-Money site?
PokerPages: View
the current promotions on the PokerPages web site.
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· How do I Upgrade my Play-Money
account?
Launch the Poker Software. On the Login screen (before you Login), click
'Join PokerSchool Online' the or 'Join BugsysClub' button. When you are asked
to create UserName and Password, you can choose to use your existing PokerPages
UserName and Password, or create a totally new UserName and Password unique
for that section of the software. Complete the registration information. Be
sure to activate your account- follow activation instructions in the email
immediately sent to you when you completed your registration.
Tournaments
· Register for a tournament
Tournaments are listed in the Lobby 24 hours before their start time. But
registration is usually open 1 hour before the tournament's start time (certain
exceptions may be listed and available for sign up midnight the night before
they are scheduled to begin, so be sure to check).
To sign up for a tournament, click the "Tourneys" tab in the Lobby.
You can register for any tournament you see listed that says 'Sign-up' in
the Status column. Click once on the tournament name so it is highlighted,
then click on the 'Join Event' button at the bottom left of the Lobby Screen.
A pop-up menu will appear allowing you to register when you click on the 'Join'
button. Your place is now reserved. Once you've registered, you're free to
play in other games, or even leave the site.
As soon as the tournament begins, you will automatically be randomly assigned
to and seated at a table- even if you're not online.
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· How does a tournament work?
Online poker tournaments are friendly competitions involving 10 to 1000+
players at one or more tables. All players start playing at the same time
with the same amount of chips (called "tournament chips"). In some
tournament formats the stakes rise as the game progresses, making it more
and more difficult to stay in the game.
Over time in all tournaments, players who lose all their chips-or "bust
out"-are removed from the tables until only one person remains. Players
are then awarded prize money based on their finishing position within the
group.
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· Schedule of Tournaments
Tournaments run every day, around the clock. Click on each of the PokerPages
and PokerSchoolOnline tabs to view the upcoming tournaments.
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· Can I play a Side/Ring game
and a Tournament at the same time?
Certainly. You can play up to three different poker games simultaneously
from your account.
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· Results of Tournaments- I played
a tournament several days ago- How do I retrieve results of that tournament?
To see results of PokerSchoolOnline Tournaments, Click
Here.
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· Need More Time- What should
I do if I need more time to make a difficult decision?
You can click the 'Time' button as many times as you need to. Each time you
click the time button you will get 20 more seconds.
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· System Crash- What happens if
the system crashes in the middle of a tournament?
During a Tournament the game will restart at the beginning of the current
hand when the server is back up.
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Observe vs. Play Poker
· How can I just Observe (not
play/not participate in) a Game?
TOURNAMENTS: You can select which tournament, and which table within that
tournament to observe, by doing the following:
- In the Main Panel of the Lobby, highlight a tournament that is already
underway.
- Click on the 'Tournament Info' button at the bottom of the Lobby screen.
You will see detailed information about the tables and players at each table
as well as their chip count.
- Select which table you wish to observe by clicking on it.
- Click on the 'Observe Table' button at the bottom of the Tournament Info
Screen
SATELLITE OR RING GAMES: To observe a Satellite or Ring Game in progress:
1. In the Main Panel of the Lobby, highlight the Satellite or Ring Games
already underway that you want to observe.
2. Click on the 'Observe Table' button at the bottom of the Lobby screen.
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· Can I see If My Friend is already
Playing on the Software?
If you know your friends UserName, and the type game they are playing in,
you can go into that game as an observer and view the player names at the
table(s).
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· Can I chat while I am observing?
You certainly can. Unless a player has filtered out observers' chat, everyone,
(players and observers) will see your chat. Please respect that players get
easily distracted so keep your chat to a minimum.
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Technical & Hardware Questions
· What are the recommended display
screen settings? -Windows
In order to see our Poker software properly on your computer monitor, you
must make sure that the screen resolution is at least 800 x 600 pixels (1024
x 768 is better), and your colors are set at least to a 32 bit setting (true
color).
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· My display is fuzzy, I can't read
cards- what should I do? -Windows
Your screen resolution needs to be at least 800 x 600 pixels (1024 x 768
is better).
If you experience difficulty viewing the screen or buttons on our software,
first determine your display settings and then change your display resolution.
Follow these steps:
Click on Start at bottom left of your Screen. Select the Control Panel,
then click on 'Display' .
Click on the Setting Tab at the top. You should see a slider scale for screen
resolution with the words 'Less' and 'More' at the ends.
Now drag the small slider, or click on the Less/More line, in the screen
area until it says 1024 x 768 pixels. Click apply or OK.
A new window will open. This window will ask you if it is ok to resize the
desktop.
Click OK. The above example is for Windows 98. Other Systems may slightly
vary.
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· How do I determine or change
my Display Settings? -Windows
If you experience difficulty viewing the screen or buttons on our software,
first determine your display settings and then change your display resolution.
Follow these steps:
Click on Start at bottom left of your Screen. Select the Control Panel, then
click on 'Display' . Click on the Setting Tab at the top. You should see a
slider scale for screen resolution with the words 'Less' and 'More' at the
ends.
Now drag the small slider, or click on the Less/More line, in the screen
area until it says 1024 x 768 pixels. Now click apply or OK.
A new window will open. This window will ask you if it is ok to resize the
desktop. Click OK. The above example is for Windows 98. Other Systems may
slightly vary.
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· Do you support Windows 3.1 or
Windows 95?
We don't officially support Windows 3.1 or Windows 95. Because Java 1.4.1
needs to be supported by your operating system, we recommend using at a minimum
Windows 98 (1st or 2nd edition), or better still any more recent operating
system for better performance, such as Windows NT 4.0 with Service Pack 5
or later, Windows ME, Windows XP, Windows 2000 with Service Pack 2 or later.
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· Do you support Unix?
Our intention is to support Unix in the future, and some people are now playing
on Unix, but we haven't fully tested it at this time, so we don't support
it at this time.
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· Who can answer my other hardware
and software questions?
For answers to more technical questions at:
PokerPages- please email support@pokerpages.com
PokerSchoolOnline- Please email support@pokerschoolonline.com
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· I have AOL; can I register and play.
Yes, it works fine with AOL, though your web page resolution will be more
crisp if you run Netscape in a separate window outside of AOL.
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· What version of Netscape do
you recommend?
We recommend Netscape version 4.8 or higher
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· What version of Microsoft Internet
Explorer do you recommend?
We recommend Microsoft Internet Explorer version 5.5 or higher.
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· Firewall or Proxy Server
Our software makes one TCP connection, to ports 26229. The server name is
me2.pokerpages.com. Whoever maintains the firewall configuration (usually
your network administrator) should be able to use that information to allow
the software to connect to our server.
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· Web TV Questions
Since there is no local storage, you are not able to download the software.
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· Update- How do I Upgrade/Update
the Software?
Every time you log in, you will automatically be offered the chance to upgrade
your software if a more recent version of the software is available. You can
accept or reject to upgrade at that time.
The only time you really need to upgrade your Poker Software is if you receive
an email message from us to do so. Then you would select 'Upgrade Software
from the Internet' from the Software menu within your Start/Programs menu.
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· Uninstall - Why & How
would I Uninstall the Software? -Windows
In rare cases, an upgrade of the Software may require you to first uninstall
prior versions before you upgrade to a new version. If this is required, it
will be clearly indicated since this is not the normal procedure.
To uninstall, click the Start -> Settings -> Control Panel -> Add/Remove
Programs. Some versions may also require you to click on Install/Uninstall
tab at top. Find "PokerPages Software" in the list and click to
highlight it. Now click on 'Add/Remove'.
This brings up the InstallAnywhere Uninstaller window. Look for the "Uninstall"
box, and click on it. After a brief time, the dialog window should say "Uninstall
Complete." When you see this, click on the "Quit" button.
Occasionally, the Poker Software shortcut icon on your desktop remains there
even after you remove the PokerPages software. To remove this icon, simply
click on it with your mouse, right click, and choose "Delete."
If you have tried all of these solutions and still have a problem, please
email your site's support for more instructions: PokerPages: support@pokerpages.com
PokerSchoolOnline: support@pokerschoolonline.com
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· Reinstall- Why & How do
I Reinstall the Software?
There is no need to reinstall the Software, since every time you log in you
will automatically be offered the chance to upgrade your software (if a more
recent version of the software is available).
The only time you may need to reinstall the software is if you:
- Received an email message to do so from Support. That email message would
contain instructions how to do so.
- Think the Software is corrupted. In that case you'd first need to do
the following:
- Uninstall the software. Instructions are above.
- Download the software
- Install the Software -Windows.
Double click on the installer executable (the PPsetup.exe) to install
the Poker Software.
The (PokerPages/PokerSchoolOnline) or (BugsysClub) icon will appear on your
desktop. PokerPages Software will be added to your Start---> Program Menu.
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Disconnects
· Why do I sometimes get a Slow/Interrupted
Connection?
A slow connection may be because you are running other internet applications.
Your connection may be overloaded.
An interrupted connection can be due to a problem with any of the following,
which is why interruptions are harder to determine:
- Your PC connection (we've had kids and dogs disconnect our players!)
- Your internet provider (even AOL has had down times), your physical connection
(to phone or DSL router)
- Or at our end: our network provider, or our server.
The most frequent reason for separation from an online game is that your
side of the Connection is interrupted, which is why we ask you to check your
physical connection and next your ISP before contacting us.
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· Disconnects- What happens
if the server crashes in the middle of a hand, or tournament?
If our server goes down during a Ring Game or Satellite, all current hands
being played are cancelled and players at the tables will have their chips
returned to their account.
If a tournament fails, PSO & PokerPages will attempt to restart the tournament within 15 minutes. If the tournament cannot be restarted within 15 minutes the following rules will be applied:
If an event fails and less than 20% of the field has been eliminated, all results from that tournament are void and all buy-ins will be returned. At the discretion of PSO support staff, the event may or may not be rescheduled. If the event is rescheduled the new start time will be within 2 hours of the crash time, and players will have at least 30 minutes to sign up for the event. No one will be automatically entered into the rescheduled event, it is the player's responsibility to join the waiting list.
If 20% or more of the field has been eliminated at the time of tournament failure, each player will be assigned a finishing place according to their chip count at the time of the failure. Chip counts are based on the player's stack at the end of the last complete hand. The prize pool will be divided as evenly as possible among the remaining players. In the event that the prize pool cannot be divided evenly, odd amounts will be given to the players who had higher chip counts. Where the prizepool contains entries to further rounds the top chip counts currently in the qualifying positions at the time of the tournament failure will receive the qualifications. This does not apply to tournaments where less than 20% of the field have been eliminated.
The places determined by chip count will also be used by any ranking or league system that the results of the crashed tournament might count toward.
In both cases we will post up to date status on the software information
panel (Login Screen) for you to see.
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· What happens to my play-money
if I disconnect while I am playing?
It depends on the game you are playing.
TOURNAMENT OR SATELLITE: If playing a Tournament or Satellite and you time
out, you will lose the current pot then continue to be anted away until you
have no more chips.
RING GAME: If playing a Ring Game and you cannot return in time you are
deemed to be all-in for the current amount of chips in the pot. If you have
already used your one per day all-in protection, your hand will either be
checked or folded if someone bets into them. If you are still not able to
reconnect, after ten minutes, you will be removed from the table and your
remaining chips will be returned to your account. Some No Limit and Pot Limit
ring games may not offer all-in protection at all.
Players who try to use the all-in due to disconnection rule to gain an unfair
advantage will have their account terminated.
Please note: refunds are not issued for disconnects, only if the server
crashes.
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